Complaint 1792548

Complaint Summary

AIR BAGS

Owner Narrative

SRS/AIRBAGS LIGHT FLASHING PASSENGER AIRBAG OFF. The airbag will not deploy if in a crash. Nissan code B1018 is diagnosed as needing the whole passenger seat replace due to the occupancy sensor in passenger seat. Nissan quoted repair at $5000.00 to replace. Called Nissan and started case 45708222 on 2/4/22. Was told no safety recall on the 2012 Murano and Murano is too far out for Nissan to assist. In researching Nissan has had this safety issue since 2008 and there have been recalls on certain models but not 2012. I feel Nissan such stand behind this type of safety issue of this magnitude. The vehicle was purchased new and probably 75% of the 61,500 miles there was no passenger in the seat. What factor has to come into play for a safety recall to be issued? Is it number of fatalities that occur for the occupancy sensor not deploying the airbags? I also tried to find out if Nissan has stopped using this type seat/sensors in the new models. Customer rep told me I needed to ask the dealer. The dealer had told me to ask Nissan so I'm at a loss on whether Nissan has changed to avoid this safety issue. I've always been pleased with Nissan and was considering trading this Murano for a 2022 Platinum but since this has occurred my opinion is changing on the Nissan. Nissan has had a safety issue with these sensors since 2008 and forward. Nissan should have recalled any make/model that is/was equipped with the faulty occupancy passenger airbag sensors that could/can fail and cause bodily harm or death. Or even at least compensate on some of the expense. This is just wrong.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.