Complaint 1707384

Complaint Summary

ENGINE

Owner Narrative

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO SUBARU OF EL CAJON (900 ARNELE AVE, EL CAJON, CA 92020) TO HAVE THE RECALL REPAIR PERFORMED. APPROXIMATELY 3,000 MILES AFTER THE VEHICLE WAS REPAIRED UNDER THE RECALL, THE CONTACT'S SON WAS DRIVING AT 40 MPH AND HEARD AN ABNORMAL KNOCKING SOUND COMING FROM ENGINE PRIOR TO THE VEHICLE STALLING WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE VEHICLE STALLED AGAIN WITHOUT WARNING. DUE TO FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPAIRED OR REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,233.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.