Complaint 1680233
2008 JEEP COMPASS • SUSPENSION • incident Jul 2, 2020
- Complaint ID
- 1680233
- Make
- JEEP
- Model
- COMPASS
- Model Year
- 2008
- Component
- SUSPENSION
- Incident Date
- Jul 2, 2020
- Date Received
- Jul 28, 2020
- Data As Of
- Sep 1, 2026
Complaint Summary
SUSPENSION
Owner Narrative
MY SUBFRAME HAS COMPLETELY ROTTED OUT. MY LOCAL DEALER INFORMED ME IT IS OUT OF WARRANTY. I SEE THOUSANDS OF PEOPLE HAVE THE SAME ISSUE WHICH IS WHY YOU EXTENDED THE WARRANTY BUT NOBODY INFORMED US ABOUT IT! THE DESIGN OF THIS MODEL IS FLAWED; THE PARTS ARE INFERIOR FOR A SNOWBELT STATE AND TO TOP IT OFF THE EXHAUST FROM THE AIR CONDITIONER LEAKS DIRECTLY ON THE FRONT SUBFRAME. 3 SEPARATE MECHANICS HAVE TOLD ME THIS SHOULD NOT HAVE HAPPENED; I SHOULD NOT HAVE TO PAY FOR PARTS YOU KNOW ARE NO GOOD. PLEASE TELL ME YOU ARE GOING TO STAND BEHIND YOUR PRODUCTS! WE OWN A COMPANY AND HAVE SEVERAL JEEP VEHICLES BUT IF THIS IS NOT FIXED WE WILL BE TRADING THEM ALL IN AND WILL MOVE TO ANOTHER VENDOR WHO WILL STAND BEHIND THEIR PRODUCTS AND WANTS TO KEEP THEIR CUSTOMERS SAFE! EVEN THE LOCAL DEALER SAID THIS WAS RIDICULOUS AND THAT YOU SHOULD BE DOING A RECALL ON THIS!
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.