Complaint 1674484

Complaint Summary

ENGINE

Owner Narrative

THERE IS AN OPEN RECALL FOR MY VEHICLE'S ENGINE DUE TO THE VALVE SPRINGS, WHICH CAN RESULT IN ENGINE FAILURE. I PREVIOUSLY REPLACED THE ENGINE COMPLETELY TWICE DUE TO ENGINE FAILURE, AND I PROVIDED THE RECEIPTS WHERE THE ORIGINAL PARTS WERE REPLACED, AND DONE SO WITH HIGHER QUALITY COMPONENTS AFTER THE SECOND FAILURE. HOWEVER, BOTH THE DEALERSHIP AND THE MANUFACTURER STOPPED RESPONDING TO MY COMMUNICATION REQUESTS VIA PHONE AND EMAIL AND DESPITE FOLLOWING UP IN PERSON AS WELL, AND WERE SILENT WHEN I STATED THAT THEY WERE DENYING ME A PATH TO REGISTER MY VEHICLE DESPITE THE PART HAVING BEEN REPLACED AND THE ORIGINAL MOTOR NO LONGER BEING IN THE VEHICLE, WHICH THEY REQUIRED IN ORDER TO COMPLETE THE SERVICE. THE FIRST TIME THE MOTOR FAILED, I WAS AT A DEAD STOP AND STARTED TO MAKE A LEFT HAND TURN WHEN THE MOTOR STALLED OUT. THE SECOND TIME, THE MOTOR JUST STARTED MAKING A LOUD NOISE AND VIBRATING STRONGLY. BOTH TIMES I BROUGHT IT TO A MECHANIC TO FIX THE MOTOR, THE SECOND TIME I HAD IT REBUILD WITH STRONGER COMPONENTS AND I HAVE NOT HAD A PROBLEM SINCE. THERE HAVE BEEN MANY REPORTS FROM OWNERS THAT HAVE HAD THEIR RECALLS COMPLETED BY DEALERSHIP SERVICE CENTERS, THE ONLY ONES AUTHORIZED TO MAKE THE REPAIRS, AND THAT SUBSEQUENTLY HAD THEIR MOTORS FAIL DESPITE THERE BEING NOTHING WRONG TO BEGIN WITH. I DO NOT WANT MY VEHICLE THAT HAD BEEN REPAIRED WITH STRONGER COMPONENTS TO HAVE RECALL WORK DONE THAT CAN YOURSELF THE SAME TERRIBLE RESULTS, REPLACING STRONGER COMPONENTS WITH INFERIOR COMPONENTS, ESPECIALLY WHEN I PAID OUT OF POCKET TO DO SO AND DO NOT HAVE ANY ISSUES. I'M CURRENTLY UNABLE TO REGISTER THE VEHICLE DUE TO THIS IMPASSE AND BLOCK ON MY CURRENT REGISTRATION DUE TO THE INCOMPLETE RECALL, SUFFERING OVER A YEAR WORTH OF LOSS OF USE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.