Complaint 1671259

Complaint Summary

AIR BAGS

Owner Narrative

TL* THE CONTACT OWNS A 2012 TOYOTA COROLLA. THE CONTACT STATED THAT WHILE HER DAUGHTER WAS DRIVING AT AN UNKNOWN HIGH RATE OF SPEED, SHE CRASHED INTO A VEHICLE THAT HAD MADE A FULL STOP ON THE HIGHWAY. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT MENTIONED THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A PASSENGER SIDE AIR BAG RECALL. THE CONTACT'S DAUGHTER HIT HER KNEE ON THE BOTTOM PART OF THE DASHBOARD AND ALSO HIT HER CHEST ON THE STEERING WHEEL SHE HAD NOT SOUGHT MEDICAL ATTENTION. THE OTHER DRIVER WAS NOT INJURED IN THE ACCIDENT. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AFTER THE ACCIDENT. THE MANUFACTURER NOR THE DEALER HAD BEEN NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE VIN TOOL SHOWED THAT THE VEHICLE HAD BEEN PLACED UNDER NHTSA CAMPAIGN NUMBER: 20V024000 (AIR BAGS). THE CONTACT STATED THAT SHE NEVER RECEIVED A NOTICE ABOUT THE RECALL. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.