Complaint 1425464

Complaint Summary

AIR BAGS

Owner Narrative

TAKATA RECALL - I WAS TRAVELING ON THE LEFT INSIDE LANE OF A 4 LANE ROAD DRIVING APPROXIMATELY 65MPH WHEN A SEMI-TRUCK CAME OVER INTO MY LANE THUS PUSHING ME OFF THE ROAD ONTO THE MEDIAN. I HIT A CEMENT CULVERT & CAR STILL PROCEEDED TO TRAVEL DOWN MEDIAN WITHOUT AT LEAST 1 BACK TIRE FINALLY HITTING A TREE WHICH STOPPED CAR FROM GOING INTO THE ONCOMING TRAFFIC. NO AIRBAGS DEPLOYED & THE DRIVER SEAT BELT DID NOT CATCH ME WITH MY FACE GOING INTO THE STEERING WHEEL. WHEN FIREMEN ARRIVED ON SCENE & HELPED ME OUT THEY WOULD NOT ALLOW ME BACK IN THE VEHICLE TO RETRIEVE THE REGISTRATION CARD STATING THAT THEY SMELLED AIR BAG ODORS; FIREMEN & HIGHWAY PATROLMAN ALONG WITH WRECKER SERVICE MAN STATED THAT THE AIR BAGS SHOULD HAVE INFLATED. I DID NOT RECEIVE ANY LIFE THREATENING INJURIES -JUST A SORE NECK & BACK; BROKEN NOSE & 2 BLACK EYES. ALSO HURT ANKLE & HIP DURING WRECK. HAVE HAD ALL OVER BODY PAIN ALL THIS WEEK. IF MY DAUGHTER HAD BEEN A PASSENGER SHE WOULD HAVE GONE THRU THE WINDSHIELD. VEHICLE WAS DECLARED A TOTAL LOSS BY GEICO INSURANCE. REPORTED AIR BAG FAILURE TO NISSAN; HAVE MADE SEVERAL CALLS TO THEM LEAVING NAME & PHONE NUMBER TO CALL ME; TODAY I RECEIVED A FEDX PACKAGE OF INFORMATION FROM NISSAN STATING THEY HAVE BEEN UNABLE TO CONTACT ME & FOR ME TO CALL THE ENCLOSED NUMBER. I DID SO & LEFT ANOTHER MESSAGE & PHONE NUMBER. AGAIN NO ONE HAS RETURNED ANY OF MY CALLS BUT THE INFO IN THE PACKAGE SHOWS THAT THEY KNOW WHAT CAR I WAS DRIVING BY THE VIN NUMBER. ...UPDATED 12/11/17 *BF *JS

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.