Complaint 768109

Complaint Summary

AIR BAGS:FRONTAL

Owner Narrative

WE OWN A 2003 JEEP CHEROKEE LAREDO WITH APPROXIMATELY 85,000 MILES ON IT. ON AUGUST 14, 2009 WHILE I WAS TRAVELING AT ABOUT 70 MPH BOTH DRIVER AND PASSENGER SIDE AIRBAGS DEPLOYED FOR NO REASON. I AVOIDED AN ACCIDENT AND GOT TO THE SHOULDER OF THE HIGHWAY. I DROVE THE VEHICLE TO THE JEEP DEALERSHIP WHERE I HAD PURCHASED IT (FRESNO CHRYSLER-JEEP). I WAS TOLD THAT THE DEALERSHIP WAS NOT LIABLE TO REPAIR MY VEHICLE BECAUSE THE CAR'S WARRANTY EXPIRED. I WAS TOLD TO CALL CHRYSLER CORPORATION. MY WIFE CONTACTED CHRYSLER ON SEPTEMBER 18, 2009. THE REP ASSIGNED A CASE #18944707 AND TOLD HER WE WOULD BE CONTACTED WITHIN TWO BUSINESS DAYS. NO CALL. SHE CALLED AGAIN ON SEPTEMBER 25, 2009, AND TALKED TO ANOTHER REP. SHE MADE REFERENCE TO THE CASE #, WAS PUT ON HOLD AND THEN DISCONNECTED. SHE CALLED AGAIN AND WAS TOLD WE WOULD BE CONTACTED WITHIN TWO BUSINESS DAYS. NO PHONE CALL. SHE CALLED ON OCTOBER 9, 2009, LEFT A MESSAGE AT REP'S EXTENSION REFERENCING THE CASE #, BUT NO CALL. ON NOVEMBER 24, 2009, WE DROVE THE JEEP TO THE FRESNO CHRYSLER JEEP DEALERSHIP AND TALKED TO THE SERVICE MANAGER. HE WAS NOT AWARE OF ANY CASE #. WE ASKED WHAT WE SHOULD DO NEXT AS WE WERE NOT GETTING ANY HELP BY CALLING CHRYSLER. HE TOLD US HE WOULD CALL CHRYSLER CORPORATION AND GET BACK TO US. THE FIRST WEEK OF DECEMBER MY WIFE RECEIVED A VOICE MESSAGE FROM THE SERVICE MANAGER TELLING HER THAT WE SHOULD BE HEARING FROM CHRYSLER SOON. LATER THE SAME DAY A CHRYSLER REPRESENTATIVE CALLED AND LEFT A MESSAGE STATING CHRYSLER IS NOT RESPONSIBLE SINCE THE CAR WAS NO LONGER UNDER WARRANTY. WE THEN SUBMITTED A COMPLAINT TO STATE OF CALIFORNIA'S BUREAU OF AUTOMOTIVE REPAIR. WE WERE REFERRED TO SUBMIT OUR COMPLAINT TO THIS WEB SITE. THIS IS AN AUTO DEFECT AND A SERIOUS SAFETY CONCERN. ANY CONSUMER WOULD EXPECT THAT THEIR AUTOMOBILE'S AIR BAGS STAY DEFLATED WHILE DRIVING WITHOUT INCIDENT REGARDLESS OF THE MILEAGE OR AGE OF THE CAR! *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.