Complaint 750772

Complaint Summary

LATCHES/LOCKS/LINKAGES

Owner Narrative

MY REAR PASSENGER DOOR WILL NOT OPEN, EVEN WITH FORCE. I NOTICED THIS ABOUT A MONTH AGO WHEN I ATTEMPTED TO OPEN IT TO PUT IN PACKAGES. PRIOR TO THAT I DO NOT KNOW HOW LONG THE PROBLEM OF THE STUCK DOOR EXISTED SINCE I AM A SINGLE PERSON AND RARELY USE IT. I BROUGHT IT TO PHIL SMITH KIA, THEY SAID IT NEEDS A COMPONENT FOR THE LOCKING MECHANISM, IT WOULD COST ME AROUND $300. I SAID I WOULD GET IN TOUCH WITH THE NHTSAS(YOU) THEY TOLD ME TO CALL KIA-WHICH I DID, TALKED TO JUSTINE(EXT-45161), SHE SAID THEY WOULD PAY FOR PARTS IF I WOULD PAY FOR LABOR. I FEEL THAT IS NOT GOOD ENOUGH, I NEVER USE THE PASSENGER REAR DOOR, ITS A DEFECT AND THE REST OF THE DOOR LOCKS MIGHT ALSO BECOME DEFECTIVE. THEN I DID A SEARCH AND THIS SEEMS TO BE A COMMON PROBLEM WITH KIA RIOS. WHAT HAPPENS IF THE LOCK JAMS WHEN THERE IS A CRASH, ETC. IF THE LOCK FAILS TO UNLOCK, IT MIGHT ALSO FAIL TO LOCK OR COME UNLOCKED WHILE DRIVING. I WOULD LIKE KIA TO REPLACE THE EXISTING REAR DOOR LOCK FREE OF CHARGE AND TO EXAMINE THE REST OF THE LOCKS ON MY CAR. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.