Complaint 617017

Complaint Summary

ENGINE AND ENGINE COOLING:ENGINE

Owner Narrative

I WAS DRIVING AT LOW SPEEDS IN TOWN, AND THE CAR STALLED WITH THE CHECK ENGINE LIGHT FLASHING. THE CAR WAS TOWED TO A LOCAL DEALER (PORSCHE OF LANSING) WHO INDICATED THAT THE TIMING CHAIN BROKE (PREMATURELY, AS THE CAR ONLY HAS 37600MI). THE CAR WAS IN REPAIR FOR 7 WEEKS, AT A COST OF $7700. THE DAY AFTER THE REPAIR WAS FINISHED, THE CAR MADE A LOUD TICKING NOISE AND THEN A V. LOUD SNAPPING SOUND FROM THE ENGINE. THE DEALER INDICATED THAT THE TIMING CHAIN SLIPPED CAUSING CATASTROPHIC ENGINE DAMAGE. THIS TIME, THE DEALER HAS AGREED TO REPLACE THE ENGINE WITH A NEW (REMANUFACTURED) UNIT. I CONTACTED PORSCHE FOR GOOD WILL ASSISTANCE REGARDING THE ORIGINAL PREMATURE ENGINE FAILURE. THEY DECLINED TO GIVE ANY SUPPORT BECAUSE THE FAILURE OCCURRED "MORE THAN 1 YEAR AFTER THE ORIGINAL WARRANTY EXPIRED" (THE DEALER CLAIMED THE IN-SERVICE DATE WAS 10/2001). HOWEVER, THE MAINTENANCE MANUAL SHOWS A STAMP FROM THE ORIGINAL PORSCHE DEALER, CLEARLY INDICATING THE IN-SERVICE DATE IS 2/27/2002. SINCE THE FAILURE OCCURRED ON 1/22/2007, THIS IS LESS THAN ONE YEAR AFTER THE ORIGINAL WARRANTY EXPIRED...

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.