Complaint 515815

Complaint Summary

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR

Owner Narrative

I HAD TAKEN MY 2003 VENGEANCE RAIDER CUSTOM CHOPPER IN TO THE DEALERSHIP TO HAVE ITS 1000 MILE CHECKUP. STEVE THE MECHANIC AT THE DEALERSHIP WAS CHECKING MY MOTORCYCLE OUT. WHILE DOING MAINTENANCE ON THE BIKE HE TOOK IT OUT TO WARM UP THE OIL SO THAT HE COULD DO AN OIL CHANGE, AFTER GETTING ABOUT A MILE AWAY HE WAS HEADING BACK TO THE SHOP WHEN HE WAS COMING UP TO MAKE A TURN HE WAS USING THE REAR BRAKES WHEN THE PRO ONE REAR BRAKE ROTOR COMPLETELY BURST APART CAUSING THE BIKES REAR WHEEL THE LOCKUP THROWING THE BIKE BACK AND FORTH, STEVE HAVING MORE THEN 30 YEAR OF RIDING WAS ABLE TO BRING THE BIKE TO A STOP BUT HE WHILE KEEPING THE BIKE FROM CRASHING HE DAMAGED HES KNEE REAL BAD. AFTER SEING A DOCTOR STEVE ENDED UP HAVING TO GET SURGERY TO HIS LEG PUTTING HIM OUT OF WORK. AFTER ABOUT A MONTH OF CALLING AND WRITING LETTERS TO VENGEANCE MOTORCYCLE COMPANY AND TALKING WITH THE OWNER "WHO REALLY DID NOT SEEM TO CARE ABOUT WHAT HAD HAPPENED!" AFTER TALKING TO OTHER PEOPLE IN THE HEAD OFFICE THEY FINALLY SAID THAT THEY WOULD REPLACE ALL THE ROTORS ON THE BIKE. THE BIKE ALSO HAD ITS FRONT WHEEL BEARING FAIL AFTER ONLY 500 MILES THE MECHANIC. SAID THAT IT LOOKED LIKE IT WAS NOT GREASED!*AK

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.