Complaint 2239923

Complaint Summary

ENGINE

Owner Narrative

I was driving back from [XXX] on XXX, when I received a "propulsion power limited" message on my dash with a check engine light. I pulled off to a nearby gas station and tried to scan the code to figure out what was going on when I then received the message "Engine unavailable" and the car shut off. I checked the fuse box and found that the F03 Fuse had blown. I replaced the fuse and attempted to start the car again. It began normally, but then after driving 10 feet, I received the "engine unavailable" message again with a check engine light and the car no longer had power and I had to coast into a parking spot. I checked the fuse again and found it was blown. If I had not stopped in the gas station, I would have been stranded on the side of the highway, or worse yet, I would have stalled out on the highway and potentially got hit. I had my car towed to a dealership who eventually completed their inspection of the car on XXX and determined that the EGR Valve had failed (the servo motor burned out and blew the F03 Fuse). This is a well known issue on the 2nd Generation of Volts and it is likely faulty servo motors in the EGR valves. The Dealership even included in its financial assistance request to Chevy on my behalf that the EGR valve failure is a known issue. When asked if there was any preventative maintenance suggested to prevent the EGR valve from failing, the service technician indicated that there wasn't anything that I did as the end user to cause the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.