Complaint 2237580

Complaint Summary

WHEELS:RIM

Owner Narrative

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated that while driving at an undisclosed speed, the front driver's side tire became deflated. The vehicle was driven to the dealer, where the contact was informed that the front driver's side rim was cracked. The contact was informed that the front driver's side rim needed to be replaced. The contact was informed that the parts were unavailable. The vehicle was taken to an independent mechanic, where the contact was informed that the failure had reoccurred due to potholes in the road. The vehicle was repaired; however, the failure reoccurred. The failure became a persistent failure. Additionally, the contact stated that the front passenger's rim and both rear rims were all cracked. In addition, the driver's side rear tire was damaged because of the failure. The contact stated that parts were unavailable at the dealer. The contact stated that during the failure, the contact had to search around for replacement rims. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.