Complaint 2237290

Complaint Summary

STEERING

Owner Narrative

The contact owns a 2022 Ram 2500. The contact stated that while driving 30-35 MPH, the steering wheel failed to turn to the left or the right. There were no warning lights illuminated. The contact associated the failure with NHTSA Action Number: PE26002. The vehicle was taken to an independent mechanic who determined that there was a loss of power steering assist function, which was caused by water intruding into the power steering module connector. The vehicle was towed to the local dealer, where it was diagnosed with a loss of power steering assist caused by water intrusion into the power steering module connector. The dealer informed the contact that there was no warranty coverage on the vehicle. The vehicle was not repaired. The manufacturer confirmed that there was no warranty coverage for the repair. The failure mileage was approximately 14,900.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.