Complaint 2237278
2023 TESLA MODEL Y • POWER TRAIN • incident Aug 17, 2026
- Complaint ID
- 2237278
- Make
- TESLA
- Model
- MODEL Y
- Model Year
- 2023
- Component
- POWER TRAIN
- Incident Date
- Aug 17, 2026
- Date Received
- Aug 20, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
On the morning of 8-17, 2026, the vehicle experienced a total electrical power loss and high-voltage system deadlock immediately following an official Tesla Over-The-Air (OTA) software update pushed the previous night. Prior to this remote software update, the vehicle had zero operational issues or warning signs. Right after the update completed, the vehicle became completely unresponsive and undrivable. This issue directly compromised safety by causing a sudden, unpredictable loss of vehicle power and propulsion capability, creating a severe risk of stranded vehicle hazards and secondary collisions. The vehicle was brought to an official Tesla Service Center (Whitestone/Flushing, NY) for diagnosis. The manufacturerâs service center inspected the vehicle and confirmed a high-voltage Power Conversion System (PCS) deadlock failure (Repair Estimate ID issued). The failed PCS component remains at the Tesla Service Center awaiting replacement and is fully available for inspection upon request.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.