Complaint 2237247

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

While driving approximately 70 mph on the highway returning from Door County, 20 miles north of Manitowoc, on a clear day with temperatures in the mid-to-upper 70s and no other vehicles nearby, the panoramic sunroof glass spontaneously shattered with a loud noise. The middle portion of the glass was sucked outward/up and away from the vehicle. The sunroof had not been used (or we are unsure if it was ever opened more than once or twice since acquiring the vehicle). Immediately afterward we heard significantly increased wind noise. We pulled over, went to a car wash, vacuumed all small glass pieces from the vehicle, and duct-taped around the inside seam to prevent any remaining shards from entering the cabin. The vehicle is only a few months old. No impact, debris, or external object was involved. Photos of the damaged roof and remaining frame have been uploaded.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.