Complaint 2236383

Complaint Summary

STEERING

Owner Narrative

FAILED COMPONENT & AVAILABILITY: 2023 Tesla Model Y front suspension (suspected lower lateral link detachment), steering system, and airbag system (failed to deploy). Preserved intact, but will be at Hendrick Collision ([XXX]; POC: Dendi [XXX]) under Allstate Claim #XXX. Available for immediate NHTSA inspection. SAFETY RISK: At highway speed on Aviation Parkway, the car suffered an unprompted, violent directional loss, zig-zagging uncontrollably in the lane and risking a multi-vehicle crash. Operating manually. Do not have Autopilot or FSD. I was at the mercy of the vehicle's sensor/chassis failure. The car crashed into the grass median, sustaining heavy driver-side damage. Airbags failed to deploy during impact. CONFIRMATION BY REPAIR CENTER: Physical teardown is on hold pending Event Data Recorder (EDR) "Black Box" imaging and chassis alignment inspection. INSPECTIONS TO DATE: Allstate Level 1 Claim #XXX assigned. Evidence preservation and cloud telemetry extraction notices served to Tesla Legal and Allstate. WARNINGS & PRIOR REPAIR HISTORY: No warnings appeared immediately prior to steering failure. Software was fully updated. This crash occurred 14 days after a 2nd High-Voltage (HV) Battery replacement: XXX: HV Battery error code -> 1st HV Battery Replacement (returned XXX) XXX: Recurring HV Battery error -> 2nd HV Battery Replacement (returned XXX) XXX: Unprompted directional failure and crash. INVESTIGATIVE CONTEXT: Matches NHTSA PE26006 investigating 2021-2023 Model Y front lower lateral link detachments causing sudden loss of control. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.