Complaint 2233723
2023 TESLA MODEL Y • SUSPENSION • incident Aug 8, 2026
- Complaint ID
- 2233723
- Make
- TESLA
- Model
- MODEL Y
- Model Year
- 2023
- Component
- SUSPENSION
- Incident Date
- Aug 8, 2026
- Date Received
- Aug 9, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
SUSPENSION
Owner Narrative
I experienced issues with the handling and suspension of this vehicle beginning in September 2024. I made an appointment and took it to Tesla in October 2024 at 10,484 miles, and the Tesla service center refused to look at the suspension because they were âunable to replicateâ the crunching noise I was hearing on their test drive. In November 2024, I had a total control arm failure resulting in the vehicle needing to be towed to the Tesla service center. The repair was a retorque, but I still experienced issues I was told were ânormalâ because of the vehicleâs weight. The issue became worse in July 2026. Please see August 2026 invoice for very concerning notes regarding the vehicles state after Tesla told me it was ânormal.â Invoice indicates âThe right hand lateral link bolt was held by a few threads and the top nut was no longer welded on the subframe.â This could have caused a deadly accident when steering at highway speeds, but Tesla said the noises I was hearing when turning were normal. I urge NHTSA to investigate this as it seems to be a common issue with 2020-2023 Model Yâs suspensions. How many others have been turned away by Tesla because they were unable to replicate an intermittent sound that they deemed as ânormalâ that could ultimately lead to essential components being held onto by âa few threads?â
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.