Complaint 2229473

Complaint Summary

ENGINE

Owner Narrative

The engine in my 2021 Chevrolet Tahoe High Country equipped with the 6.2L V8 (L87) experienced a catastrophic failure. While driving, the vehicle suddenly lost power, displayed a “Service ESC” warning, illuminated the check engine light, and unexpectedly shifted into Neutral. After stopping the vehicle, it would not restart. The dashboard would illuminate, but the engine would only produce a faint clicking sound and would not crank. The vehicle was towed to a Chevrolet dealership, where it remains available for inspection. How was your safety or the safety of others put at risk? This failure occurred while I was driving, causing an unexpected loss of power and propulsion. The vehicle became disabled without warning, creating a significant risk of being struck by surrounding traffic. Losing the ability to accelerate or safely maneuver a full-size SUV in traffic placed both me and other motorists at risk of a serious crash. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. The vehicle was towed to an authorized Chevrolet dealership, Crews Chevrolet. The dealership confirmed that the engine had catastrophically failed and advised that it qualified for replacement under General Motors’ special coverage program for the 6.2L L87 engine. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. The vehicle has been inspected by an authorized Chevrolet dealership. General Motors has authorized replacement of the engine under its special coverage program. No police report was filed because there was no collision.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.