Complaint 2213052

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The contact owns a 2012 Nissan Murano. The contact stated that after parking the vehicle, the contact and the front seat passenger attempted to exit the vehicle, but all the doors failed to unlock. Additionally, the steering wheel was locked upside down. The contact stated that the engine started to overheat, and the front seat passenger had a panic attack. The contact called 911. The Fire Department arrived but was unable to forcefully open the doors. The Fire Department broke the rear passenger's side window and was able to unlock the doors. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the main fuse box was blown and melted. The mechanic determined that the Intelligent Power Distribution Module (IPDM) needed to be replaced. The vehicle was repaired; however, the failure recurred the following morning. The contact was able to open and enter the vehicle; however, the vehicle failed to start. The contact was able to exit the vehicle. The vehicle was towed to the dealer, where it was able to restart. The dealer determined that a fuse in the steering column might have been blown. The dealer informed the contact that the part was no longer available. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 136,161.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.