Complaint 2212148

Complaint Summary

SEATS

Owner Narrative

Component/System Failure: Front driver's seatback cover assembly (Nissan Part Number: 87650-9HB2B). The factory structural stitching on the center backrest panel is actively unraveling and separating. The component is available for inspection upon request. ​ Safety Risk: The seatback cover serves as the structural envelope for the Supplemental Restraint System (SRS) Side-Impact Airbag. Because the structural factory stitching has failed, the engineered tension of the airbag housing unit is compromised. A unravelling cover cannot ensure the precise breakaway path required for the side airbag to deploy correctly. This structural defect poses a severe safety liability, risking delayed deployment, non-deployment, or improper trajectory of a critical safety restraint during a collision. ​Inspections by Others & Dealer Confirmation: The physical separation of the stitching was presented to and verified by an authorized manufacturer dealership (Hubler Nissan) on April 21, 2026. The dealership acknowledged the physical failure of the stitching but refused to perform a factory-certified repair. Nissan's warranty claims the restraint system is covered for 60,000 miles, yet the dealership officially advised me to take the vehicle to a third-party, non-certified local shop ("Dr. Vinyl") to repair the structural housing of an active explosive device. This creates an unacceptable safety liability for both the vehicle occupants and Nissan. ​ Warning Lamps & Prior History: No active dashboard SRS warning lamps are illuminated, as the fault is a physical structural breakdown rather than an electrical failure. The issue first appeared prior to 36,000 miles and continues to progressively worsen.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.