Complaint 2200678

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

"I am reporting a failed safety remedy by BMW of Macon regarding Recall 13V-044 (Battery Cable Connector). Following the recall service, the vehicle suffered a systemic digital failure and a legal odometer discrepancy of approximately 20,000 miles 73,547 to around 53,000k (The 53k miles was seen on the dash after the service, but the exact number wasn’t documented by me, but was reported to my service advisor at BMW of Macon) Specifically: 1. Module De-Sync: The recall was allegedly performed without proper voltage stabilization, causing a communication failure ('brownout') between the CAS and Instrument Clustermodules. 2. Vehicle Immobilization: The resulting digital handshake failure has triggered a security lockout, rendering the car unable to crank and locking the transmission in Park (No Neutral). 3. Misdiagnosis: The dealership is refusing to reconcile the software corruption they caused, instead attempting to charge for a mechanical starter motor that was fully operational (CAS 1/1) prior to their intervention. This vehicle entered the dealership for a safety recall and was returned in a digitally compromised, legally unmarketable, and non-operational state. I request a federal investigation into the dealership's failure to provide a safe and effective remedy."

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.