Complaint 2172165
2020 RAM PROMASTER • ELECTRICAL SYSTEM • incident Feb 1, 2026
- Complaint ID
- 2172165
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2020
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Feb 1, 2026
- Date Received
- Feb 1, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The vehicle is subject to two active safety recalls issued by the manufacturer, including a recall related to the rear backup camera system. The manufacturer has acknowledged the safety defects, but no remedy has been released for an extended period of time. The backup camera recall affects rear visibility while reversing, which poses a safety risk to the driver, passengers, pedestrians, and nearby vehicles. The backup camera intermittently fails or does not display an image as intended. The recall has been open for several months, and no estimated repair timeline has been provided by the manufacturer or dealer. I have contacted the dealer/manufacturer and was informed that no remedy is currently available. This vehicle is used regularly, increasing concern about continued operation with unresolved safety defects. The vehicle remains in service with known safety defects and no corrective action offered. This report is being submitted due to the prolonged delay in providing a remedy for acknowledged safety recalls.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.