Complaint 2170216

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

Rear sliding doors have an electrical issue that can cause a warning that the door is open to be displayed on the drivers information screen while the vehicle is in gear, and being driven. After a moment you will hear a relay click, the error message goes away, and after a while the error message shows up again this repeats in cycles. Attempts to disable the sliding door system for safety removing fuses do not work the system will continue to indicate that the door is open even when it has been closed manually. I just had the vehicle serviced at Nye Dodge in Oneida, New York so they have better information on what caused the issue, and the fix they can be reached at (315) 277-8955 for information on the issue. The issue I would like to bring to light is that in the event of a defect it is impossible to fully disable the sliding door, and it's sensors I have attempted to pull fuses to shut the system down, and can't find anyway to totally isolate the effected door for safety. I have been reassured the door will not open however I will not be using this vehicle to transport my children until this issue is corrected. You should be able to turn the system off in the event of a failure with one of the sliding doors.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.