Complaint 2164837
2020 RAM PROMASTER • ENGINE AND ENGINE COOLING • incident Nov 9, 2025
- Complaint ID
- 2164837
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2020
- Component
- ENGINE AND ENGINE COOLING
- Incident Date
- Nov 9, 2025
- Date Received
- Jan 9, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
ENGINE AND ENGINE COOLING
Owner Narrative
The contact owns a 2020 Ram Promaster 2500. The contact stated that while reversing, the rear-view camera screen displayed a pixelated image. In addition, the contact stated that occasionally the rear-view camera screen displayed a white screen. The contact stated that the vehicle was purchased for redesigning into an RV for traveling purposes. In addition, the contact stated that when the vehicle was purchased, the dealer informed the contact about the open recalls. The contact was informed that the parts would be available in December 2025. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact later received notifications of NHTSA Campaign Number: 24V031000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts were not available. The dealer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.