Complaint 2083064

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2018 Ford Transit. The contact stated while driving at 55 MPH, the vehicle suddenly started losing power, after driving over 200 yards, the vehicle became inoperable. The check engine and service engine warning lights were illuminated. The contact merged to the side of the road as a ramp was coming up and called AAA. The vehicle was towed to the dealer and was diagnosed with a timing chain and engine failure. The contact was informed by the dealer of an extended warranty; however, the warranty had expired two days prior to the failure. The vehicle was taken to an independent mechanic. The engine was replaced with a used engine, new timing chain, new gaskets, engine oil, water pump, rear sealant, coolant, and spark plugs. The vehicle was replaced. The manufacturer was made aware of the failure. The failure mileage was approximately 156,206.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.