Complaint 2073410

Complaint Summary

ENGINE

Owner Narrative

On 3/10/2025, when driving my 2015 Ford Fiesta SE, I experienced a sudden failure consisting of a "lurch", lost all drive power to the vehicle, and had to use inertia to steer myself out of traffic to the shoulder of the road. After exiting the vehicle, I inspected all tires (no issues) and popped the hood (no visible issues like smoke). I requested emergency roadside assistance to tow my vehicle to the nearest mechanic shop. After troubleshooting the vehicle, the shop confirmed that all fluid levels were okay and the timing belt had failed, specifically noting that the manufacture-recommended PMI is at 150,000 miles and my vehicle only had 118,579 miles. What component failed = Timing belt. Is it available for inspection = It can be. How was safety at risk = Losing all mechanical power while going up a grade in heavy traffic. Has the problem been confirmed = Yes, by an independent service center. Has the vehicle been inspected by the manufacturer, police, or insurance = No, but I did call Ford's service line to notify them; no action taken on their part. Any warnings = No sounds, no transient loss of power, no warning lights; just a sudden "bang" and "lurch".

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.