Complaint 2059679
2017 DODGE JOURNEY • SEATS • incident Sep 20, 2024
Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint Summary
SEATS
Owner Narrative
We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a mechanical give me this page and said I should report the issue.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.