Complaint 2052632
2019 BMW X7 • ELECTRICAL SYSTEM • incident May 14, 2024
- Complaint ID
- 2052632
- Make
- BMW
- Model
- X7
- Model Year
- 2019
- Component
- ELECTRICAL SYSTEM
- Incident Date
- May 14, 2024
- Date Received
- Jan 2, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
The started dies on my car. BMW issued a notification stating that there was a defect with the starter and a software patch had to be installed by the dealer. Without the patch, the notice indicated that the starter could overlap and die - which is what happened to my car. I had to have it towed - it died in the middle of a busy intersection. The notice indicted that drivers would be reimbursed for repairs that had to be made due to the issue. I had to have my starter replaced. I have requested assistance from the dealer and from BMW directly for months and nothing has happened. The repaid cost me over $1500. I would like to be reimbursed. The vehicle has approximately 65,000 miles.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.