Complaint 2051121

Complaint Summary

FIRERELATED

Owner Narrative

The contact owned a 2015 Kia Optima SX Turbo. The contact stated while stopped at a traffic light, smoke was emitting from under the hood and entered the vehicle through the A/C vents. The contact pulled over to the side and immediately exited the vehicle. The contact opened the hood and flames were visible. No warning lights were illuminated, and the temperature gauge was normal. The contact did not sustain any injuries. The contact pulled over in front of Robertson's Tire, the employees used a fire extinguisher to extinguish the fire and called the Fire department. No police report was filed. The vehicle was towed to the contact's residence. The manufacturer was notified of the fire and advised the contact to tow the vehicle to a KIA dealer. The vehicle was then towed to the dealer who inspected the vehicle, but the contact did not remember the cause of the fire. However, the dealer stated KIA was at fault. The manufacturer advised the contact that a field inspector would be sent to inspect the vehicle. The field inspector has inspected the vehicle. However, the contact was awaiting the results. The contact notified her insurance company and was waiting on KIA's decision. The failure mileage was 160,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.