Complaint 1989398
2020 RAM PROMASTER • POWER TRAIN • incident Sep 25, 2023
- Complaint ID
- 1989398
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2020
- Component
- POWER TRAIN
- Incident Date
- Sep 25, 2023
- Date Received
- May 6, 2024
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The vehicle fails to go into gear when placed in DRIVE until the accelerator is pressed. It then shifts extremely hard into first gear and continues to shift with a hard thump into sequent gears until it reaches the higher gears. Extremely dangerous in city traffic. I managed to get the vehicle to a dealership for a warranty repair. They diagnosed the problem as a defective transmission. After five months of waiting, a new transmission was received and replaced. However, it didn't fix the problem. The dealership's fix was to order a second transmission. I'm still waiting with no ETA after eight months.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.