Complaint 1959447

Complaint Summary

SERVICE BRAKES

Owner Narrative

From the very first day I had these brakes pads installed they performed terribly. At low speeds, under 25mph, they would shriek and slightly shake the vehicle; far worse response at higher speeds. I read somewhere online that the remedy for this problem was to "wed" the pads to the existing rotors. So, I performed that as best as I could in a safe and sound manner which resulted in a continuation of the same sounds and violent pitching during braking. I continued to use them for about 4K miles until one day I approached a red stop light and stood on the brakes to make my vehicle stop and it barely responded in time to not cause an accident. I took my car to a dealership mechanic to review and their finding was that the pads severely warped my rotors and they needed to be fully replaced, pads and rotors. Cost me an additional $200 in labor on top of what I paid for parts. My car is now performing as it had in the past. I specifically requested and kept the parts that the dealership mechanic replaced as the Brembo pads were highly suspect to start with and I wanted to provide them as support for my claim here. If they're needed please reply back with an address to ship them to. Never once in the time I've driven my vehicle had I experienced that type of safety hazard before ~ 90K miles from November of 2012. This brake product should not be deemed safe for public roads.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.