Complaint 1937435

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

I just bought a 2020 Dodge Durango GT PLUS AWD on Thursday 10/19/2023. On Saturday 10/21/2023 while driving this vehicle on the highway, it started accelerating on its own. I had not used the cruise control and was not attempting to use it. It accelerated from 42 mph to 65 mph with no assistance from me. I used the brake and it did slow down. However, every time that I removed my foot from the brake it would continue to speed up again. I drove approximately 10-15 miles to the dealership right then and the entire time I did not touch the accelerator. While exiting the off ramp, the car continued to attempt to accelerate so I had to continuously hold the brake pedal. As I merged onto the road off the highway, it stopped accelerating so I pressed the gas and it started to sputter and not accelerate. I put my hazard lights on and as I'm attempting to coast to the side of the road, the car began accelerating on its own again. Luckily, I was almost at the Dodge jeep dealer. I made it to the dealership and a manager drove the vehicle in the parking lot and it continued to speed through the parking lot on its own. The vehicle was left with the service department. I bought this vehicle as a safer and more comfortable vehicle for my [XXX] mom to drive and ride. Now I'm scared for her to drive it or ride in it. If she was the driver and this occurred, I wonder what the outcome might have been. It's still in service so I have no idea what the problem it. The message board did show 2 messages as this was occurring. Service throttle control and push start has been disabled. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.