Complaint 1920818

Complaint Summary

ENGINE

Owner Narrative

Exhaust manifold stud broke causing leak in exhaust manifold. See NHTSA Notice SSM 50330 for a full description of the problem. This notice covered ALL Super Duty pickups from the F250 through the F550 from 2011 through 2014. Ford also noted the problem in a Customer Satisfaction Program letter, #17M05, dated 5 December 2017 but it was limited to the F450 and F550 models. My vehicle is an F350 ... Nevertheless, these models all use the SAME 6.7L diesel engine and would have the potential for the same issue. I have contacted Ford HQ about this. Theystate I must go through NHTSA at this point. My Ford Case File Number is CAS44584909. It may be just me, but I consider an exhaust leak under the hood to be a life-safety issue due to the potential for exhaust gases, especially CO, to leak into the cab of the vehicle. I didn't know what the issue was in July, but I had it inspected and repaired at my Ford dealer when I got home in August. That is when I discovered the extent of the situation. $40.12 of the attached invoice is for routine maintenance ... The balance is for the repairs necessary for the exhaust manifold leak. ($3,750.53)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.