Complaint 1918859

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2016 Ram 3500. The contact stated while driving approximately 35 MPH, the engine started making an abnormal clicking sound. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that a grid heater bolt had failed and fallen into the #5 cylinder, causing severe damage to the piston and cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 149,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.