Complaint 1909220

Complaint Summary

ENGINE

Owner Narrative

I brought my 2017 X5 xDrive40e to my local dealer (Ray Catena in White Plains NY) after getting a ‘Drivetrain Malfunction” Error. After several weeks at the dealer, and thousands of dollars in repairs, I’m being told today that: -The car needs a new Electric Drive… cost $12,000 -The replaced electric drive may not solve the issue, which might be the transmission.. replacement cost $16,000 So almost $30k to perhaps solve the issue on a car with a $19,000 value per Kelly Bluebook. And this is a known issue for Hybrid X5s per multiple BMW owner websites.. Here is one: https://g05.bimmerpost.com/forums/showthread.php?t=1887640 My dealer is telling me that the value of this car is currently zero ($0.00) which I find to be absolutely ridiculous.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.