Complaint 1776669

Complaint Summary

SERVICE BRAKES

Owner Narrative

While driving at full speed on the freeway, another vehicle stopped suddenly in front of me. My brake pedal was soft and went down almost to the floor. Rapid pulsing of brakes, as would be expected with the ABS (antilock brake system), did not occur. I pulled around to the shoulder and barely managed to stop in time to avoid a collision, which was quite a frightening experience. I have had a few similar incidents since then, and have noticed that the brake pedal is a bit soft until pumping the pedal a few times. A local dealer diagnosed the problem and said the "ABS actuator assembly" has failed and needs to be replaced. The part itself costs >$2900, making this with labor a ~$3800 repair. (please see attached) 1. This part is not subject to normal wear and tear. 2. Although beyond the 3/36 warranty, this vehicle is relatively new (2019) with only ~55K miles on it. This part should not fail after so relatively few miles. 3. Failure of this ABS part causes the entire brake system to fail, since the ABS is tied in to the brake system. 4. Failure of this part represents a severe hazard, risk, and safety concern, with significant potential to cause injury or death of driver/passengers/pedestrians, or persons in other vehicles. 5. The cost to repair this is not trivial and represents a major expense. I feel that in light of the above, Toyota should accept responsibility for failure of this part. Thank you, [XXX] San Diego INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.