Complaint 1700407

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

KINDLY, MY CAR IS TOYOTA COROLLA 2012, I PURCHASED IT FROM SAUDI ARABIA, AND THEN I EXPORTED IT TO MY MOTHER COUNTRY ( EGYPT ). IT IS MANUFACTURED TO ARAB GULF SPECIFICATIONS AND I AM THE FIRST OWNER, I AM WRITING TO COMPLAIN ABOUT MY CAR DASHBOARD. THREE MONTHS AGO, I FOUND THAT THE DASHBOARD BEGAN TO MELT AND BECAME STICKY BY THE HEAT OF THE SUN, IN ADDITION TO; IT CREATES AN UNSAFE GLARE ON THE WINDSHIELD WHILE DRIVING. AFTER SEARCHING FOR A SOLUTION TO THE PROBLEM, I FOUND THAT MANY COSTUMERS HAVE FACED THE SAME PROBLEM AND WAS SOLVED BY TOYOTA CUSTOMER SATISFACTION. TOYOTA DEALERSHIP IN EGYPT "TOYOTA EGYPT" REFUSED TO REPLACE THE MELTING DASHBOARD WITH A NEW ONE BECAUSE MY CAR IS NO LONGER UNDER WARRANTY, BUT REGARDLESS OF MY CAR'S AGE, IS THE DASHBOARD SUPPOSED TO MELT ! THEREFORE, I WANT TO KNOW YOUR RESPONSE REGARDING THIS PROBLEM. KNOWING THAT, I DO NOT EVER PUT ANY MATERIALS ON THE DASHBOARD. PLEASE FIND THE ATTACHED PHOTOS. THANK YOU FOR YOUR KIND UNDERSTANDING

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.