Complaint 1673800

Complaint Summary

AIR BAGS

Owner Narrative

I BROUGHT THE VEHICLE IN FOR A RECALL REPAIR AND IT WAS RETURNED DAMAGED WITH A PIECE HANGING OUT. THE DEALER ADMITTED THAT THEY KNEW THERE WAS DAMAGE AND OPTED NOT TO TELL ME. I CALLED CORPORATE TOYOTA AND TOLD THEM I WAS CONCERNED THE CAR WAS NOT SAFE TO DRIVE BECAUSE THE RECALL REPAIR WAS NOT COMPLETED PROPERLY AND WAS ADVISED I WOULD NEED TO PAY TO HAVE IT INSPECTED BY ANOTHER DEALER AND HAVE THE RECALL PROPERLY REPAIRED, OR I CAN TAKE IT BACK TO THE DEALER THAT DID NOT INITIALLY PERFORM THE REPAIR CORRECTLY. I HAVE NO CONFIDENCE THAT THE CAR IS SAFE TO DRIVE SINCE THE VISIBLE COMPONENTS WERE NOT INSTALLED PROPERLY. THE DEALER I WENT TO HAS PROVEN INCAPABLE OF PROPERLY PERFORMING THIS REPAIR. IN SUMMARY, THE RECALL REPAIR WAS NOT PROPERLY PERFORMED AND CORPORATE TOYOTA ADVISED THAT I WOULD NEED TO PAY FOR THE REPAIR IF I TAKE IT TO A REPUTABLE DEALER. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.