Complaint 1651261

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I WAS DRIVING MY 4 RUNNER DOWN THE THREE LANE CITY ROAD DOING ABOUT 40-45 MPS WHEN MY NAVIGATION SCREEN SHUT OFF AND TRIED TO RECONNECT TO MY PHONE. THIS HAPPENED TWICE IN A MATTER OF 5-7 MINUTES. SINCE I WAS DRIVING, I WAS NOT ABLE TO DO ANYTHING WITH EITHER MY PHONE OR MY NAVIGATION SYSTEM. IT ACTED AS IT IF WAS JUST TRYING TO RECONNECT TO MY PHONE WHEN IT WAS ACTUALLY TURNING OFF AND REBOOTING AS IF I WAS JUST STARTING THE CAR .THE THIRD TIME IT HAPPENED, I WAS MAKING A LEFT HAND TURN ON TO A VERY BUSY FOUR LANE ROAD WHEN IN MID TURN, IT FELT LIKE I HAD LOST POWER STEERING. I CHECKED THE DASHBOARD FOR ANY WARNING LIGHTS AND THAT IS WHEN I NOTICED THERE WAS NO POWER OF ANY SORTS TO MY 4 RUNNER NOR WAS THERE ANY WARNING LIGHTS. I WAS NOT EVEN ABLE TO PUT MY FLASHERS ON TO WARN ONCOMING TRAFFIC. I COASTED TO THE SHOULDER WHEN I NOTICED A STRONG SMELL COMING FROM THE FRONT OF THE CAR. IT SMELT LIKE BURNT PLASTIC. I GOT OUT OF MY CAR WHEN TRAFFIC PERMITTED AND WENT TO CALL A TOW TRUCK WHEN MY 4 RUNNER STARTED SMOKING VERY HEAVILY FROM UNDER THE HOOD WITH IN A TWO TO THREE MINUTE TIME FRAME. I IMMEDIATELY CALLED 911 AND THEY DISPATCHED A FIRE TRUCK AND POLICE TO THE SCENE WHERE , UPON ARRIVAL, THE FRONT OF MY 4 RUNNER WAS COMPLETELY COVERED IN FLAMES WITHIN A MATTER OF 5-7 MINUTES SINCE THE VEHICLE LOST POWER . THE FIRE DEPARTMENT BLOCKED OFF THE ROAD AND PUT OUT THE VEHICLE FIRE. THE FIREMAN SAID THAT HE BELIEVED FIRE STARTED IN THE ENGINE BLOCK DUE WHERE IT APPEARED THE FIRE STARTED AND HOW IT BURNED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.