Complaint 1650539
2019 BUICK REGAL • UNKNOWN OR OTHER • incident Dec 7, 2019
- Complaint ID
- 1650539
- Make
- BUICK
- Model
- REGAL
- Model Year
- 2019
- Component
- UNKNOWN OR OTHER
- Incident Date
- Dec 7, 2019
- Date Received
- Feb 29, 2020
- Data As Of
- Sep 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
I PURCHASED VEHICLE BELIEVING IT DID NOT HAVE THE AUTO STOP FUNCTION. IT WAS NOT WORKING WHEN I PURCHASED IT, THE SALESMAN SAID THERE WAS NONE, AND THERE IS NOT A SHUT OFF BUTTON. AFTER DRIVING 600 MILES, THE AUTO STOP STARTED WORKING. A GM REPRESENTATIVE TOLD ME THERE ARE CERTAIN CRITERIA THAT MUST BE MET BEFORE THE AUTO STOP STARTS TO WORK ON A NEW VEHICLE. ONE OF THOSE IS THAT THE VEHICLE MUST BE DRIVEN OVER 600 MILES BEFORE IT STARTS TO WORK. THIS IS NOT DISCLOSED ANYWHERE TO THE PURCHASER OF THE VEHICLE. I WOULD NOT HAVE PURCHASED A VEHICLE THAT HAS AUTO STOP WITHOUT THE BUTTON TO SHUT IT OFF. WHEN IT STARTED TO WORK, I HAD JUST EXITED A GAS STATION AND PULLED UP TO A RED LIGHT AT AN INTERSECTION FOR AN OVERPASS ACROSS A BUSY HIGHWAY. THE ENGINE SHUT OFF WHEN I CAME TO A COMPLETE STOP. IT SCARED ME BECAUSE I THOUGHT MY CAR BROKE DOWN.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.