Complaint 1612306
2015 MINI COUNTRYMAN • ENGINE AND ENGINE COOLING • incident Oct 8, 2019
- Complaint ID
- 1612306
- Make
- MINI
- Model
- COUNTRYMAN
- Model Year
- 2015
- Component
- ENGINE AND ENGINE COOLING
- Incident Date
- Oct 8, 2019
- Date Received
- Oct 12, 2019
- Data As Of
- Sep 1, 2026
Complaint Summary
ENGINE AND ENGINE COOLING
Owner Narrative
2015 MINI COOPER COUNTRYMAN PURCHASED NEW FROM FACTORY. HAVE HAD REGULAR ROUTINE MAINTENANCE SINCE PURCHASE. AROUND 48,000 MILES STARTED HEARING RATTLE NOISE FROM FRONT DRIVERS SIDE OF ENGINE COMPARTMENT. DEALER COULDN'T FIND ANYTHING. NOISE ONLY NOTICEABLE AT LOW SPEEDS AND WHEN CLUTCH UNDER LOAD. GOT WORSE OVER TIME, SO TOOK IT TO DEALER AND WORKED WITH MECHANIC TO IDENTIFY ENGINE. THEY CHECKED MOTOR MOUNTS WHICH APPEARED FINE, BUT WHEN THEY REMOVED THEM, MOUNTS WERE FOUND TO BE FAILED. BOTH MOTOR MOUNTS HAD TO BE REPLACED. THIS IS QUITE UNACCEPTABLE CONSIDERING I HAVE KEPT THE CAR IN THE GARAGE, I DON'T DRIVE IT LIKE I STOLE IT, AND I KEEP UP ON ALL THE REQUIRED MAINTENANCE.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.