Complaint 1519672

Complaint Summary

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR

Owner Narrative

TL* THE CONTACT OWNED A 2008 BMW 335I. WHILE WALKING TO THE PARKED VEHICLE, THE CONTACT NOTICED SMOKE COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT OPENED THE DOOR AND SAW FLAMES COMING FROM THE FLOORBOARD. THE CONTACT EXTINGUISHED THE FIRE WITH A FIRE EXTINGUISHER. THE CONTACT STATED THAT THE BLOWER MOTOR CAUGHT ON FIRE AND MELTED THROUGH THE DASHBOARD AND GLOVE BOX. THE DEALER (HANSEL BMW OF SANTA ROSA, 2925 CORBY AVE, SANTA ROSA, CA 95407) STATED THAT THEY HAD TO WAIT TO HEAR FROM THE MANUFACTURER BEFORE THEY COULD MAKE ANY DECISIONS ON HOW TO HANDLE THE FAILURE. THEY ALSO DIRECTED THE CONTACT NOT TO TOUCH ANYTHING IN THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY NEVER HEARD OF THE BLOWER MOTOR CATCHING ON FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V670000 (ENGINE AND ENGINE COOLING). THE APPROXIMATE FAILURE MILEAGE WAS 115,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.