Complaint 1493214

Complaint Summary

STEERING

Owner Narrative

I WAS DRIVING AND ALL OF A SUDDEN I COULD NOT STEER, AND THE POWER WAS GONE; IT WAS BARELY MOVING; AND THE LIGHT CAME ON SAYING TO CONTINUE TO DRIVE WITH DIMINISHED SPEED. I WAS CLOSE TO HOME ON AN ACCESS ROAD; AND WAS ABLE TO LIMP HOME. IT WAS ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I TOOK IT TO GLOBAL BMW IN METRO ATLANTA; AND PAID CLOSE TO $3000 FOR REPAIRS. APPROXIMATELY A MONTH LATER I HAD A PROBLEM AGAIN. THE LIGHT CAME ON AND STATED ENGINE MALFUNCTION; REDUCED POWER, PROCEED WITH CAUTION. IN DOING RESEARCH THIS MORNING; I DISCOVERED THAT THERE WAS A RECALL ON MY VEHICLE FOR THIS EXACT PROBLEM. I DID NOT KNOW IT; BUT GLOBAL BMW HAD TO KNOW IT. I CALLED BMW RECALL AND THEY CLAIM THAT THEY ARE WAITING ON THE PARTS. THIS RECALL HAS BEEN IN EFFECT SINCE 2010; SO THEY MUST HAVE THE PARTS. MOST OF THE LAWSUITS WERE SETTLED OUT OF COURT WITH A GAG ORDER; SO IT APPEARS THAT BMW DON'T RESPOND UNLESS THERE IS A FORMAL COMPLAINT; AND THIS IS THE REASON FOR THIS COMPLAINT WITH YOUR OFFICE. I WILL APPRECIATE ANY ASSISTANCE THAT YOU MAY PROVIDE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.