Complaint 1405801

Complaint Summary

AIR BAGS

Owner Narrative

TAKATA RECALL. I'VE BEEN BOMBARDED WITH 'URGENT RECALL NOTICE' EMAILS (LASTLY 07/14 AND 07/20) AND POSTCARDS FROM BMW, NHTSA AND U.S. DEPARTMENT OF TRANSPORTATION, ABOUT SAFETY RECALL' NOS. 17V-047 AND 13V-172/14V-428. AND MY WIFE RECEIVED A SIMILAR POSTCARD FROM 'BMW OF NORTH HAVEN.' ON AUGUST 10, RITA, BMW RECALL CENTER (1-877-432-7841) CONFIRMED THAT MY CAR WAS DUE FOR REPAIRS, AND ARRANGED FOR AN APPOINTMENT WITH 'BMW OF NEW LONDON,' 543 COLMAN ST, NEW LONDON, CT 06320, WHERE I'VE SPEND THE WHOLE MORNING ON AUGUST 18, ONLY TO BE TOLD BY NICK PARSON (STANDING IN FOR FREDDIE ILLAS, TAG NO.W959), THAT THE AIRBAGS IN MY VEHICLE WERE OF 'THE TYPES WHICH DID NOT NEED A REPLACEMENT', CLAIMED TO RETURN THE VEHICLE WITHOUT ANY AIR BAG ALTERATIONS, BUT ALSO DID NOT GIVE ME ANY WRITTEN CONFIRMATION THAT MY VEHICLE WAS SAFE. THEREFORE, I'VE TRIED TO INQUIRE ABOUT THIS SITUATION BY CONTACTING BY EMAIL [email protected] (CORRESPONDENCE 1-9923906859), WHERE KATIE G., AND SEVERAL OTHERS, ADVISED ME TO CALL 1-800-831-1117 (BMW CUSTOMER RELATIONS AND SERVICES DEPARTMENT), HOWEVER WITHOUT ANY EFFECT. THEN I'VE TALKED TO CRYSTEL, BMW RECALL HOTLINE (1-800-525-7417), WHO, AGAIN, DID NOTHING TO ANSWER MY SAFETY CONCERNS, BUT SWITCHED ME TO TALK TO SOMEONE ELSE, WHICH I FINALLY IGNORED. MOST IMPORTANTLY, I REQUEST A WRITTEN STATEMENT ABOUT THE CURRENT SAFETY STATUS OF MY VEHICLE, CLEAR EXPLANATION WHY I'VE BEEN FORCED TO BRING MY VEHICLE TO A BMW SERVICE STATION, AND FULLY COMPENSATED FOR THE UNNECESSARY TRAVEL, 65 MILES (TOTAL) AND LOST WAGES, $680.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.