Complaint 1378637

Complaint Summary

STEERING

Owner Narrative

MY WIFE WAS DRIVING DOWN A BUSY ROAD AND STOPPED AT A TRAFFIC SIGNAL. AFTER MOVING ABOUT 10' THE CAR STALLED AND THE MALFUNCTION INDICATOR FLASHED "PULL KEY AND WAIT 10 SECONDS" THEN "SERVICE STEERING COLUMN LOCK". THIS HAPPENED SEVERAL TIMES BLOCKING TRAFFIC AND CAUSING A SAFETY HAZARD. SHE WAS ABLE TO GET THE VEHICLE HOME AND IT WORKED FOR A FEW DAYS AND THE SAME THING HAPPENED TO ME WHILE DRIVING IN TRAFFIC, THE CAR STALLED REPEATEDLY FROM A DEAD STOP UPON MOVING ABOUT 10' AND THEN AFTER SEVERAL RESTARTS I WAS ABLE TO GET THE VEHICLE HOME AND HAD IT TOWED TO A CHEVROLET DEALER. THE DEALER CONFIRMED THAT GM HAD PERFORMED RECALLS 04006B AND NO. 04006C ON THIS VEHICLE SEVERAL YEARS AGO TO ADDRESS THE COLUMN LOCK ISSUE AND THAT RECALL INCLUDED REPROGRAMMING THE PCM TO SHUT OFF THE FUEL AT 2MPH - THIS VEHICLE WILL RUN INDEFINITELY SO LONG AS IT ISN'T PUT IN GEAR AND DRIVEN OVER 2MPH. THE CHEVROLET DEALER INDICATED THAT THIS SAFETY ISSUE ISN'T THEIR CONCERN AND THAT GM EXPECTS IT'S CUSTOMERS TO COVER THE COST - I PHONED GM'S RECALL DEPARTMENT AND TOLD THEM THE SAFETY ISSUE IS RECURRING AND THEY CONFIRMED THAT THEY EXPECT THEIR CUSTOMERS TO COVER THE COST OF THIS SAFETY DEFECT. I ALSO TOLD GM THAT I INTENDED TO FILE A COMPLAINT WITH THE NHTSA AND BBB IF THEY DIDN'T PROPERLY ADDRESS THIS SAFETY ISSUE AND THEY ENCOURAGED ME TO FILE THOSE COMPLAINTS. BUYER BEWARE

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.