Complaint 1191014

Complaint Summary

AIR BAGS

Owner Narrative

WHILE DRIVING THE VEHICLE THE AIR BAG LIGHT CAME ON. AFTER REACHING MY DESTINATION ABOUT 5 MINUTES OR SO LATER. I PULLED INTO A PARKING SPACE PUT THE TRUCK IN PARK, TURNED OFF THE IGNITION, OPENED THE DOOR AND THE DRIVERS AIRBAG DEPLOYED ALL BY ITSELF. LUCKILY I WAS SITTING BACK IN THE SEAT STARTING TO EXIT THE VEHICLE WHEN IT DEPLOYED. NOW I HAVE BEEN WITH THIS TRUCK SINCE IT WAS PURCHASED AND IT HAS NEVER BEEN IN A ACCIDENT. IT ACTUALLY SET FOR A LARGE PART OF ITS LIFE BECAUSE I DROVE A COMPANY VEHICLE FOR MY JOB. I CALLED THE DODGE DEALER WHERE WE BOUGHT THE TRUCK AND THEY SAID THERE WAS NOTHING THEY COULD DO BECAUSE OF THE AGE OF THE TRUCK AND TOLD ME I SHOULD CONTACT DODGE DIRECTLY. I CALLED DODGE AND EXPLAINED WHAT HAPPENED TO THE LADY THAT ANSWERED AND THE FIRST THING SHE ASKED WAS IF I WAS INJURED. I TOLD HER LUCKILY NO BUT ME OR SOMEONE COULD HAVE BEEN KILLED IF I WOULD HAVE BEEN DRIVING. SHE FINISHED TAKING THE REPORT AND SAID SOMEONE WOULD CONTACT ME IN 2-3 DAYS. I RECEIVED A LETTER FROM DODGE ABOUT A WEEK LATER STATING THAT SINCE THERE WERE NO RECALLS OR WARRANTIES LISTED FOR THE TRUCK PER THE SERIAL NUMBER I SHOULD CONTACT MY INSURANCE COMPANY AND IF THEY FEEL ITS A MANUFACTURING RESPONSIBILITY ,THEY HAVE SUBROGATION RIGHTS. NOW YOU WOULD THINK DODGE WOULD WANT TO KNOW WHAT MADE THIS HAPPEN FOR THE SAFETY OF THEIR CUSTOMERS. I HAVE FOUND THAT THERE WAS A RECALL ON THESE TRUCKS BUT MY SERIAL NUMBER WAS NOT INVOLVED IN THAT RECALL. MY TRUCK IS IN VERY GOOD CONDITION AND I'M AFRAID THE INSURANCE COMPANY IS GOING TO TOTAL IT BECAUSE OF ITS AGE.SOMEONE NEEDS TO MAKE THESE MANUFACTURERS STAND BEHIND THEIR PRODUCTS ESPECIALLY WHEN IT INVOLVES THE SAFETY EQUIPMENT. ANY HELP IN THIS MATTER YOU CAN PROVIDE WOULD BE APPRECIATED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.