Complaint 1118922

Complaint Summary

POWER TRAIN

Owner Narrative

THE BMW X5 IS VERY POORLY MADE AND BMW DOES NOT STAND BEHIND ANY ISSUES OR CARE. MY 2004 BMW X5 HAS THE KNOWN JERKING AT LOW SPEEDS,TURNS WHICH FEELS LIKE YOU HAVE BEEN HIT IN THE [XXX] END. I ALSO WAS GOING TO WORK AND LOST ALL MY COOLANT, THE WATER PUMP AND COOLANT PIPE NEED REPLACED/REPAIRED WHICH IS NOT A CHEAP JOB..IT IS MORE THAN THE VALUE/COST OF THIS VEHICLE(IF DONE AT A BMW DEALER). THESE ISSUES ARE KNOWN AND VERY COMMON. BMW SHOULD ISSUE RECALLS FOR THESE PROBLEMS OR GIVE ASSISTANCE FOR REPAIRS INSTEAD OF CONSTANTLY MAKING EXCUSES AND GIVING REASONS ON WHY THEY WILL NOT HELP! I HAVE BEEN AND WILL CONTINUE TO DO ANYTHING I CAN TO GET ASSISTANCE FOR MY REPAIRS AND HOPEFULLY MANY OTHERS. BMW DOES NOT CARE ABOUT THEIR BUYERS, UNLESS IT IS A NEW VEHICLE AND YOU DO ALL YOUR DEALINGS WITH A BMW SERVICE DEPARTMENT WHICH I FEEL IS UNFAIR,CUSTOMERS SHOULD BE ABLE TO CHOOSE ANY GOOD MECHANIC INSTEAD OF HAVING TO TRAVEL TO AND/OR PAY BMW OUTRAGEOUS FEES FOR REPAIRS. IT IS NOT SAFE TO HAVE THESE ISSUES AND RUN OUT OF COOLANT(ANYWHERE ANYWAY FROM HOME) OR TO CONSTANTLY HAVE THE MASSIVE JERK WITH THE TRANSMISSION. BMW NEEDS TO ISSUE RECALLS AND STAND BEHIND THE TRANNY,COOLANT PIPE,AND WATER PUMP ISSUES AND FAILURES. THE BMW IS NOT WORTH THE MONEY, THEY ARE MADE POORLY, VERY EXPENSIVE TO REPAIR, AND HAVE HORRIBLE CUSTOMER SERVICE. BMW SAYS THE "INTERNET AND PEOPLE SAY ALOT OF THINGS BUT THAT DOES NOT MEAN ITS A PROBLEM" AND AS I SAID TO THEM...WHEN MANY MANY PEOPLE HAVE THE SAME ISSUES THEN YES, IT IS A REAL PROBLEM!!!! IT IS NOT LIKE PEOPLE ARE ASKING FOR ASSISTANCE OR RECALLS ON MINOR OR NORMAL REPAIRS AND MAINTENENCE!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.