Recall 24V727000 scope
Recall 24V727000
Software Error May Cause a Loss of Drive Power • NOVA BUS (US) INC. • ELECTRICAL SYSTEM • reported Sep 30, 2024 • • 40 units affected
View official record on NHTSA.gov · federal source of truth
- Campaign
- 24V727000
- Mfr Recall #
- CR5643
- Recall Type
- Vehicle
- Manufacturer
- NOVA BUS (US) INC.
- Component
- ELECTRICAL SYSTEM
- Remedy completion
- 47.5%
- Make
- NOVA BUS
- Model Years
- 2022–2023
- Affected Units
- 40
- Country
- US
- Data As Of
- May 22, 2026
What this recall is about, in plain English
Nova Bus (US) Inc. A loss of drive power increases the risk of a crash. Nova Bus will validate and update the VCU software, free of charge.
Synthesized from the NHTSA defect summary, consequence, and remedy fields shown below.
This recall describes a safety risk and the remedy is still pending. Affected vehicles should be parked or driven only as needed until the manufacturer issues guidance. Always verify directly with the manufacturer or your dealer using the campaign number.
Risk Summary (Consequence)
A loss of drive power increases the risk of a crash.
Defect Summary
Nova Bus (US) Inc. (Nova Bus) is recalling certain 2022-2023 LFS buses. A software error may cause the Vehicle Control Unit (VCU) to crash, disconnecting the high voltage batteries and causing a loss of drive power.
Remedy
Nova Bus will validate and update the VCU software, free of charge. Owner notification letters were mailed November 2, 2024. Owners may contact Nova Bus customer service at 1-800-350-6682. Nova Bus's number for this recall is CR5643.
Additional Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Key Dates
Affected Vehicles
2 vehicles under this recall
Official Sources & Documents
Links to NHTSA.gov and Part 573 recall reports when available — hosted by NHTSA, not TruckCodex
- NHT Go to Recall
Documents hosted on nhtsa.gov. Links open in a new tab.
How to Act on This Recall
- Owners: Contact your authorized dealer to schedule the remedy at no cost. Remedy is covered under 49 U.S.C. 30120.
- Fleets: See the Fleet Recall Workflow Guide for the operator workflow to sweep your VIN list against this and other open campaigns.
- Looking up a specific VIN? Check VIN against NHTSA for open recalls on that vehicle.
- NHTSA contact: Vehicle Safety Hotline 1-888-327-4236.
How to verify your vehicle is affected
- Find your VIN. Locate your 17-character Vehicle Identification Number on the lower-left corner of your windshield, on the driver's-door jamb sticker, or on your vehicle registration. The VIN is the only reliable way to confirm whether a specific vehicle falls under a recall — make/model/year alone is not enough.
- Check your VIN on this site. Enter the VIN at /vin/ to see every open recall tied to your specific vehicle, including 24V727000. Our lookup pulls directly from the NHTSA recall database and refreshes daily.
- Cross-reference with the official NHTSA recall search. For a second source of truth, run the same VIN through https://www.nhtsa.gov/recalls. If both this site and NHTSA show the same campaign as open for your VIN, it applies — schedule the repair.
- Contact your dealer if affected. Bring the campaign number, your VIN, and your registration to an authorized dealer for the make. The dealer performs the remedy at no cost. If you've already paid for a related repair, bring the receipt — the manufacturer is required to reimburse pre-recall repairs that addressed the same defect.