Complaint 999841

Complaint Summary

SERVICE BRAKES

Owner Narrative

MY WIFE WENT TO THE LOCAL GAS STATION AND AS SHE WAS PULLING IN SHE MADE A RIGHT HAND TURN PAST THE PUMPS TO PARK. SHE HIT THE BRAKES AND THE CAR SPED UP. SHE SLAMMED THEM HARDER AND IT SLIGHTLY SLOWED DOWN BUT SHE HIT 2 GUARD RAILS AND THEN CRASHED INTO THE CINDERBLOCK WALL DESTROYING THE FRONT BUMPER, BOTH FRONT FENDERS, HEADLIGHTS AND THE INTERNAL ALUMINUM BUMPER WAS CRUSHED AS IT WAS DESIGNED TO DO. THE AIR BAGS DID NOT GO OFF BUT SHE WAS NOT HURT. SHE SAID THE CAR SPED UP WHILE THE BRAKES WERE DEPLOYED. ALSO, AFTER SHE HIT THE WALL SHE TRIED TO PUT THE CARD IN REVERSE BUT SHE HAD TO PUT IT IN NEUTRAL TO ACTUALLY GO IN REVERSE. THE CAR IS AT THE MECHANIC BEING FIXED AT THIS TIME BUT I AM CONCERNED ABOUT THIS SPEEDING UP INSTEAD OF STOPPING WHEN THE BRAKES ARE APPLIED... THIS IS NOT A GOOD THING AND THE INSURANCE COMPANY SAID IT WAS UP TO ME TO FIND THE CAUSE. SOMEONE FROM CADILLAC OR NHTSA NEEDS TO COME AND LOOK AT THIS BEFORE THE CAR IS FIXED. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.