Complaint 949697

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

I PURCHASED THIS CAR IN JANUARY OF 2010 FROM APPLE CHEVROLET CADILLAC LOCATED IN YORK PA. WHEN I PURCHASED THIS CAR I BOUGHT IT USED HOWEVER IT STILL HAD THE REMAINING MANUFACTURES POWERTRAIN WARRANTY. IT HAD 51,554 MILES ON IT AT THE TIME OF PURCHASE. ON FEB 9, 2011 I REPORTED TO HERITAGE CADILLAC IN BELAIR MD. THAT I HAD AN ISSUE WITH THE CHECK ENGINE LIGHT COMING ON AND THAT I WANT TO HAVE THAT TAKE CARE OF BEFORE THE WARRANTY RAN OUT. WHEN I TOOK THE CAR THERE I WAS TOLD THAT SINCE THE LIGHT HAD WENT OUT BEFORE I GOT THERE, THERE WAS NO WAY THEY COULD TELL WHAT WAS WRONG WHICH I FOUND OUT TO BE FALSE BECAUSE MONTHS LATER THEY WERE IN FACT ABLE TO CHECK IT WITH THE CHECK ENGINE LIGHT BEING OFF. TO MAKE A LONG STORY SHORT, SINCE THE FIRST INCIDENT I HAVE TAKE MY CAR BACK TO HERITAGE CADILLAC 10 TIMES FOR THE SAME PROBLEM AND I HAVE PAID THEM $4,212.08 (TO MAINTAIN AND ALLEGEDLY REPAIR THE PROBLEM OF THE CHECK ENGINE LIGHT) TODAY IS NOVEMBER 15, 2012 AND THE LIGHT IS STILL ON. I HAVE BEEN TOLD THAT THEY DON'T REALLY KNOW WHAT IS WRONG AND THAT THEY HAD TO CONTACT A CADILLAC MANUFACTURE TO GET INFORMATION BUT I WILL HAVE TO PAY ANOTHER $3,100 TO FIX THE PROBLEM WHICH MAY BE FUEL INJECTORS AND A TRANSMISSION CONTROL MODULE. I FEEL THAT MY WIFE AND I HAVE BEEN AND ARE BEING TAKE ADVANTAGE OF IN THIS SITUATION BY A CERTIFIED CADILLAC SERVICE CENTER. THIS PROBLEM SHOULD HAVE BEEN RESOLVED WHEN I FIRST BROUGHT IT TO THEIR ATTENTION WHEN THE CAR WAS STILL UNDER WARRANTY. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.